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Introduction to ACH - Part 3
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When: 9:00 AM
Where: United States

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Program Content:

This course is designed as an introduction for the novice payments professional into the world of ACH or as a solid refresher for the payments veteran. Attendees will gain an overview of the many facets of ACH operations.

Covered Topics:
      • Responsibilities of the RDFI
      • Exception Processing Including:
                 o Customer Claims on Unauthorized Debits
                 o Stop Payments
                 o Revocation Issues
      • ACH Audit Requirements
      • The National System of Fines

Who Should Attend:
Back office operations, compliance officers, auditors, branch managers, Treasury/cash management professionals, frontline staff and customer service representatives.

Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Kate is an experienced ACH Auditor as well as speaker on payments related topics. She was VP of the Upper Midwest ACH Association for over 15 years. At that time, she was responsible for member education, ACH Audits and problem solving as well as ACH Development projects. Kate has been active in several National ACH Association Rules Work Groups over her career. She is a popular speaker at both local and national conferences on electronic payments related topics.


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